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Issues & Incidents

Network Troubleshooting

Structured troubleshooting for outages and performance problems — focused on root cause, clean validation, and preventing repeat incidents.

Common Issues We See

We isolate the problem quickly and document what changed, what fixed it, and how to prevent a repeat.

Symptoms

  • Wi-Fi drops, roaming problems, dead zones, interference
  • Packet loss, latency, jitter impacting voice/video
  • VPN instability and intermittent connectivity
  • “Random outages” with unclear ownership

Our approach

  • Baseline + evidence collection (wired vs wireless)
  • Hypothesis-driven testing and isolation
  • Fix + validation + documented outcome
  • Recommendations to prevent recurrence

What You Receive

A clear outcome: what failed, what was changed, and what the next best step is.

Deliverables

  • Root cause summary (where possible)
  • Corrective action and validation notes
  • Updated documentation where applicable

Next-step guidance

  • Prioritized recommendations (quick wins → structural fixes)
  • Risk areas to address proactively
  • Options for ongoing support

Network Troubleshooting